Urbanglide.nu – Terms & Conditions

At Urbanglide.nu, all prices shown include Norwegian VAT (moms) in accordance with current regulations.
Since we sell to customers in Norway, VAT must be charged on all purchases. The final price you see at checkout is the total price you will pay, with no hidden fees.

1. Orders

After placing your order, you will receive a confirmation email with all details.
If you are under 18, the purchase must be approved by a parent or legal guardian.
You may not place an order on behalf of another person without their consent. Any fraudulent activity or attempt to cause financial harm to Urbanglide.nu will be reported to the authorities.

2. Privacy & GDPR

We handle your personal data with care and in compliance with:

The EU General Data Protection Regulation (GDPR)
The Norwegian Personal Data Act (Personopplysningsloven)

Your information is only used to process your order, improve your shopping experience, and prevent unauthorized access.

3. Updates & Corrections

We regularly update our website to ensure that product details, prices, and availability are correct.
If an error is detected (for example, incorrect price), we will contact you with an appropriate solution, which may include a refund or alternative product.

4. Delivery in Norway & the EU

We ship orders within Norway and other EU countries using trusted carriers, ensuring fast and safe delivery.
For delivery options and lead times, please contact us at: info@urbanglide.nu

5. Payment & Delivery

Payment Methods

Secure payment by card through our encrypted payment platform.

Delivery Times

We aim to dispatch orders as quickly as possible.
Most deliveries arrive within 3–7 business days in Norway. For EU deliveries, it may take 5–10 business days.
During peak seasons, delivery may take longer. Estimated delivery times are displayed on each product page.

Delivery Method

Orders are shipped with trusted carriers directly to your address or to the nearest pickup point.

6. Complaints & Returns

Complaints

If a product does not meet your expectations, you may submit a complaint.
Under Norwegian law, you have a 2-year warranty (5 years for products expected to last longer). Please notify us within a reasonable time after discovering the defect.

How Complaints Are Handled

If your item arrives damaged, send us photos of the product and packaging.
Depending on the case, we may offer a replacement, repair, discount, or refund.
Once approved, we will cover the return shipping costs.

Right of Withdrawal & Returns

You have the right to cancel your purchase within 14 days under the Norwegian Right of Withdrawal Act (Angrerettloven).
Returned products must be unused and in their original packaging.

How to Return a Product

Send an email to: info (at) urbanglide.nu with your name, order number, and phone number.
You will receive detailed return instructions.
Once the item has been received and inspected, we will process your refund.

Uncollected Orders

If you fail to collect your order, a handling fee of 250 NOK will be charged to cover return and processing costs.

7. Damaged Orders in Transit

If you notice damage upon delivery, contact us immediately with photos and a description of the issue.
Depending on the situation, we may provide a replacement, spare parts, or a refund.